Jeans, shorts and T-shirts are only allowed in the casual dining restaurants. I don't have a problem with a hold for prepaid tips. Other restrictions and exclusions may apply. WebThe Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. Complimentary champagne will be served at the auctions. For more information contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181. Important Customs information and shopping maps will be provided at the talk. Customs Allowance: Each U.S. resident is usually allowed a duty free exemption of US$800; it may be more or less depending upon your itinerary and recent travel outside the country. Please see the following important information about your luggage tags. I've had up to $1000 hold put on my cc for car rental. Please note that minimum age for guests using the fitness center is 16. at savings of 20-60% below U.S. prices. Avalon Waterways Azamara Carnival Cruise Lines Celebrity Cruises Costa Cruises Cunard Disney Cruise Line Explora Journeys Holland America MSC Cruises Norwegian Cruise Line Oceania Cruises Princess Regent Seven Seas Up to $1,500 On Board Credit. Please refer to Express Docs for more specific information regarding your arrival airport. Both casual and dressy attire will be essential during your cruise. We recommend that you use this for the most critical emergencies only: Connecting to a Holland America Line vessel at sea is simple by using Ship Dial Service. What I have a problem with is the hold and them actually expecting I could spend up to $60 a day. For voyages that depart from and return to Australia and/or NewZealand, these policies and the legal drinking age apply to guests 18 years or over. It goes toward expenses incurred on board. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. Luggage Direct: Luggage Direct offers you the opportunity to receive your airline boarding passes and check your luggage in to your flight while still onboard your Holland AmericaLine ship. Still have questions? The rate is US$16.00 per minute and billing begins at the time specified. Embarkation/Disembarkation Wheelchair Assistance: Guests requiring assistance with embarkation and disembarkation procedures on board do not need to request this assistance in advance; however, due to high demand in some ports, there can be a wait for assistance. Representatives are available 24 hours a day, 7 days a week and 365 days a year. Having said that, remember that rules do change by ship and also some ships are stricter than others. Please contact us or your travel advisor for more information. In my experience, on numerous HAL ships, the information as to where any OBC originated, is not commonly available on the ship. I didn't think a thing of it; it's like a mini insurance policy for the company placing the hold against the possibility that you won't pay the bill at the end or be good for the money. When users phones pick the shipboard signal, their phone will usually display cellularatsea, Ship Roam or 901-18. Call us toll-free at 1-888-425-9376 or 206-626-7320. You may wish to sunbathe, swim or simply find a quiet spot and do nothing at all. Banks, airports and major hotels often offer this service. For this reason,guests are encouraged to obtain travel medical insurance prior to travel. Please log in to purchase your shore excursions. For more information regarding passports and WHTI compliant documents, please visit travel.state.gov/content/passports/english/go/checklist.html or call the National Passport Information Center toll free at 1-877-487-2778 or TDD/TYY at 1-888-874-7793. You may request seating time, table size and indicate with whom you wish to dine. Requests will be confirmed or waitlisted at the time of booking. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Rest assured that your passport will be fully secured by our staff. The Collections of Holland America Line represent tours of a particular focus, available only in select ports. Please inform your credit or debit card issuer in advance that your card will be used on a Holland America Line ship. https://book2.hollandamerica.com/protocols/, Download the Holland America Line Navigator App, download the Holland America Line Navigator App, Do Not Sell or Share My Personal Information. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. Upon disembarkation, your bags are delivered directly back home. Ruth covered this well, but I wanted to add that using a post cruise transfer (purchased onboard) can be a good way to use up any left over OBC you have. Birth certificates can be an original or certified copy. It is also a good idea to bring your prescription for eye glasses or contacts. Learn more, If duty-free shopping makes your heart skip a beat, then you may love using Onboard Credit in our signature shops. Login to your account before you ever step onboard to get prepared for your journey. Refunds for purchases of onboard products and services will be credited to your onboard account whetherpurchased prior to or during your cruise. So now that they are not letting you use the non refundable in the casino, and since they use the non refundable OBC first, I wonder if this means that we can't charge to our account in the casinountil the non refundable is used up when you have both non refundable and refundable OBC? Upgrades are available once on board for a single day, the remaining duration of the voyage or adding more devices. A year or so ago we had a promotion OBC that was supposed to be good only for shore excursions, but in the end they applied it to our account and some of it ended up being credited to other things. if you have and inside stateroom do you have to pay for laundry service? Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. The representatives will help you with luggage tags. of disembarkation. Guests from Puerto Rico either need to present a WHTI-compliant document or a government- issued photo identification with a validated birth certificate issued after July 1, 2010. Across the cruise lines fleet of 11 ships, theres everything from live music to lectures to keep all ages happy, and weve rounded up the most fun to be had. You are responsible for complying with the policies. Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. The Holland America Line Rewards Visa Card earns 2 points per $1 spent on all Holland America purchases, including onboard purchases, and 1 point per $1 spent Dining venues vary by ship. For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. Manage your cruise with our free app! They say can't use for casino, but never any problem here. popular and unique itineraries. Guests will be asked to discard open beverages in plastic containers prior to boarding. Onboard Credit: How to Get It, Where to Spend It - Cruise Critic Holland America Line's 150th Anniversary celebration continues with a sweepstakes that runs through March 31, 2023. a visa for stays of 90 days or less, when they meet all requirements. Distilled/purified water in factory-sealed containers (including plastic containers) for the reconstitution of infant formula is allowed in checked luggage for staterooms with infant bookings. Any wine or champagne supplied by the Holland America Line to you is not subject to a corkage fee. on board. Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). For folks who can't cover this much hold, a cash deposit of less money can be used. To learn more about Holland America Lines ongoing commitment to environmental stewardship and conservation in all of our operations, visit hollandamerica.com/sustainability. Save my name, email, and website in this browser for the next time I comment. Plan to be at the airline counter at least two hours before flight time for domestic flights and three hours before flight time for international flights. There are two or more people in the cabin, then the charge will be significantly higher than $13. If it is your day of sailing and this happens to you, please follow these guidelines: Ask the airline to immediately advise our Travel Services Department, or call us yourself at 1-800-628-4771. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. It's not a charge, it's just a hold. Cigar and pipe smoking is not allowed anywhere inside the ship; it is only permitted on the outside decks where smoking is otherwise allowed. This is great because if he should LOSE his card, no one would be able to charge anything to my in-laws' shipboard account. Make your wedding dreams a reality. Special Diets and Meals: Kosher, Passover Seder dinner, salt-free, fat-free, baby food, diabetic and other special dietary needs can be accommodated only with advance notification. Additional quantities may be entered, although they will be subject to duty and IRS taxes. For safety reasons drones and any other remote controlled aerial devices/ toys are not allowed on board our ship. We donate reusable goods from our ships to nonprofit organizations and working with port authorities to identify additional vendors who are capable of recycling cruise ship waste. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. You can learn about your itinerarys ports of call with our Explorations Central programming, watch a live cooking demonstration, challenge yourself with a game of trivia or join a pickleball tournament! So forthis 7 day cruise I booked 2 excursions so far and still have OBC leftover to decide on board. Please note that minimum age for guests using the fitness center is 16. The amount of the Crew Appreciation will be based on stateroom category, as set out below: We pride ourselves on excellent guest satisfaction and our onboard team is available to immediately address any concerns you may have about your cruise. You should have it available at the gangway when disembarking so please. In addition to watching the Safety Video, please read the Safety information located on the back of your stateroom/suite door. Guests arriving at embarkation without complete and accurate documentation may not join the voyage and will not be entitled to a refund. Teens: Mocktail Parties, karaoke contests, trivia contests, jewelry designs, video games, staff vs. teens volleyball tournaments; together with themed events Face Your Fears, Casino Games for Prizes and TV Game Show Night allow teens 13 - 17 to attend events in a relaxed environment allowing them to comfortably make friends while having fun. This is exactly what I was told when I called HAL last week to clarify what the OBC could be used for. Travelers should be cautioned that only the following may be safe to drink: hot brewed beverages, such as tea and coffee, made with boiled water; or canned or bottled beverages, including water, carbonated mineral water and soft drinks. Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment. . Extension cords (without surge protectors) are allowed on board when used with proper caution. The plan can be activated on any device, but only one device can be actively connected at a time. If I dont spent the OBC, do I get it back at the end of the trip? If you should have questions or need assistance, Holland America Line representatives at the pier will be happy to assist you. Holland America Line does not discriminate against persons on the basis of disability. Airport/Ship Transfers: Transfers from the port city airport to the ship on the day of embarkation, and from the ship to the port city airport, on the day of disembarkation are available for purchase. From attire and handbags to sparkling jewelry, we have a variety of products to choose from. We will acceptU.S. travelers checks. Be certain to bring along a record of all your vaccinations. Cruise lines are no different. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older, although travelers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. Hours are from 6:00am until 9:00pm. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. Any excess deposit will be refunded to you at the end of the cruise. The issue is with the hold and the amount they want to hold. Port Shopping Ambassador Program: Your cruise vacation would not be complete without experiencing some of the worlds best duty-free shopping. For guests who have made independent flight plans and purchased any of Holland America Lines transfers, you must advise Holland America Line of your air schedule at least 14 days prior to arrival. Early Booking Bonus Offer is valued at $130 per day. dvise you of arrangements to minimize disruptions in your vacation plans. At the center is Music Walk: an exclusive collection of performances. Receive 65% off our top amenities with our new refundable Have It All Early Booking Bonus! The medical staff on board is not available for daily care unless an individual is hospitalized in the ships Medical Center. U.S. citizens on closed-loop cruises: U.S. citizens on cruises in the Western Hemisphere that originate and terminate in the same U.S. port are required to have proof of citizenship such as a valid U.S. passport or a government issued birth certificate combined with a government issued photo I.D. Visit our Frequently Asked Questions. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. I travel for both business and pleasure, and hotels and rental car companies have signs on their counters explaining the holds, and the implications of the holds for debit cards. This is only a "hold' and not a charge to your credit card. Allsuch requests should be made before sailing through your travel advisor. We ask that you take the same simple efforts to conserve water and energy as you would at home, and that you refrain from introducing foreign objects or liquids to the toilets. Souvenirs can? WebFor 10- to 20-day voyages, eligible guests will receive US$200 credit per person to apply toward their shore excursion purchase (s). Check your daily When & Where program or the Navigator app for location and times of the Port Shopping Ambassadors Talk. You are welcome, however, to bring your own oxygen and/or oxygen equipment from your home. Items such as sodas, energy drinks or other non-alcoholic items are not allowed on board in any form. Receive our most popular amenities - Shore Excursions, Signature Beverage Package, Specialty Dining, and our most popular Wi-Fi - included in one premium cruise package. Travel Well: International travelers can take a number of simple steps to avoid potential health problems before and during travel while preserving their health and wellness during travel. Please Note:For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. (only hypothetical of course she will get new earrings). If all three are on the same account, it will be credited to that account. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. To accomplish these initiatives, we use low-flow systems for toilets and showers in the staterooms, which conserves the amount of water used on board and therefore the quantity of wastewater treated and discharged. Be sure to keep your Express Docs on your person or in your carry-on bag so you can access them easily. Book on board and you can reserve your next cruise at a reduced deposit of only US$100, US$300 or US$1,000 per person and receive a shipboard credit of up to US$500.00 per person. Please be sure you understand the requirements for a service animal to disembark in each port of call. For 21+ day voyages (excluding Grand Voyages), guests will receive three nights: one night at Pinnacle Grill, one night at Tamarind and one night at Canaletto. No matter where we have gotten Shipboard Credit from, it has always been able to be used for the gratuities (Hotel Service Charge) for the cabin st In the event of unexpected travel delays and emergencies, pack enough prescriptionmedication for at least 2 weeks beyond the length of your travel itinerary. Enjoy the timless elegance of ocean travel. Please contact us or your travel advisor for more information. 150th Anniversary Offer (Offer): Onboard Credit through this offer is available in the following amounts: US$75 per person (US$150 per stateroom) for guests booked in an Interior or Ocean View stateroom; US$150 per person (US$300 per stateroom) for guests booked in a Verandah stateroom, Vista Suite, Signature Suite, Neptune Suite, or Pinnacle Suite. Am I right that this doesn't save you any money, just means you don't have to sign every time? CC Help Jenn You will have just 1 receipt showing up on your shipboard account. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. A password will be selected by the parent/guardian of the child. These "checks" clear your account on a daily basis and are deducted from the initial balance in the order they are charged. In the event of unexpected travel delays and emergencies, pack enough prescriptionmedication for at least 2 weeks beyond the length of your travel itinerary. Shore Excursion credit must be used pre-cruise when applied toward an Alaska Cruisetour Land Excursion purchase. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. HAL does listen (at times) to their cruises, so please tell them to allow this. Shorts, pool and beachwear, distressed jeans and tank tops are not permitted in table service restaurants. Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure (72 hours for international flights) to verify all of the flight numbers, and departure and arrival times shown on your ticket. What have people been experiencing lately using OBC towards gratuities? railings, buttons, door handles, countertops, faucets, etc. ), after handling money and pens, and after using the restroom. Have It All Early Booking Bonus | Holland America Line. I had enough OBC last cruise on the last night that I just bought a GoPro Hero 7 from the Photo Gallery rather than leave any on the table. make sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. For this reason: Scooters and other mobility equipment are required to be securely stored and charged in the guests stateroom when not in use and may not be stored in hallways or elevator lobbies. We tend to book our shore excursions early before boarding which means we can't use our onboard account to pay for them. Therefore, you can shop with confidence knowing these merchants are committed to stand behind your purchases. So far we have never seen any missing OBCs. Personal checks are not accepted on board. Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. disembarking the ship, and for making purchases on board. The pooled funds are distributed throughout the year in the form of compensation, including bonuses, to crewmembers fleetwide who interact directly with guests and/or behind the scenes throughout every cruise, including those in the Bar, Dining, Entertainment, Housekeeping, Guest Services, Galley and Onboard Revenue areas. And the run around I got when I asked about it, makes me regret picking Holland America. So it was tough to spend it all! U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents: travel.state.gov/content/passports/english/go/checklist.html. It depends on the type of OBC you have. Holland America Line offers a limited number of staterooms designed to be wheelchair- and scooter-accessible. It is designed to assist you in finding the finest treasures in the ports of callat savings of 20-60% below U.S. prices. Reservations and dining times will be available to pre-reserve. From rejuvenating at the spa while enjoying ocean views to making magical memories during once-in-a-lifetime excursions, weve got you covered. Theres never a dull moment on your Holland America Line cruises. Holland America Line recommends that each guest keep all personal identification, electronic airline tickets, customs forms, medications and other important items along with the clothes and shoes he or she intends to wear the last day. Yet another reminder why I'm a happy American Express cardholder: never having to worry about this issue. CC Help Jenn If you do not see our representatives, pleasehave one paged. Onboard Credit: Depending on stateroom category, guests receive up to $150 onboard credit per person that can be used for a variety of amenities, including specialty For this reason, Holland America Line has size and weight guidelines for scooters. Mobility Equipment: The safety of our guests and crew is our number one priority. If for some reason you have not completed your Online Check-in process at least 3 days prior to departure, you will still be able to print your Express Docs, including the boarding pass, up to the departure date. We don't drink enough to make the drink package pay. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. Our knowledgeable specialists will gladly answer all your questions and are dedicated to providing you with excellent service. Your seating assignment will be noted on your guest card upon boarding. Inmany ports taxi lines can be long and distances to private transportation can be lengthy. Visa Waiver Program Requirements: The Visa Waiver Program (VWP) allows citizens of participating countries to travel to the U.S. withouta visa for stays of 90 days or less, when they meet all requirements. Casino: A wonderful world of chance, skill and luck awaits you in our Casino. Thus you have fewer receipts to check at the end of the cruise -- this is great for longer cruises. Can it go towards a pre-excursion hotel/transfers arranged thru HAL? Some flight options can also be managed directly with the airline by visiting their website and using your airline locator to access your flight details. Registering a credit or debit card(s) (Visa, Mastercard, American Express, and Discover) as part of your pre-cruise check-in process activates your keycard. Grats for 2 for free. A review of HAL's website, even before you reach the point of completing the online checkin, reflects: Our cashless society is designed to make your life on board as simple as possible. Packing Advice: We also suggest that you consider placing articles in clear plastic bags inside your baggage to minimize handling by airport security screeners. It's not a deposit, but they do hold the funds on your card. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. We appreciate the relationship you have with your travel advisor and want to assure you they will be credited for bookings made onboard, just let us know. When I got to the page where you paid, I was asked if I wanted to use OBC or a Charge Card. I'm sure there is more but that's what I can think of off the top of my head. To meet this requirement, we must have the necessary information in our records at least 90 minutes prior to departure. We ask that you refrain from pouring or discarding anything overboard, and that you dispose of solid waste in the appropriate containers indicated on board. Laundry: For your comfort and convenience we offer full laundry and dry cleaning service on each ship in the Holland America Line fleet. For COVID-19 Vaccination requirements please visit our lookup tool available athttps://book2.hollandamerica.com/protocols/ Resident aliens not in possession of this must obtain one at the nearest office of the U.S. Immigration Service. Personal training and specialty classes such as yoga and Pilates are available for a nominal fee. PLEASE NOTE WHTI-compliant documents are acceptable for entry or re-entry into the United States. OBC is merely a reduction in the amount that you have spent during the cruise. Wheelchairs: Holland America Line has a limited supply of wheelchairs on board. Kids: Painting Picassos, parachute playtime, songs and stories along with theme parties Cosmic Cruisers, Dino-Mite Night and Ships Ahoy Pirate Treasure Hunt Adventure keep our junior cruisers ages 3 - 6 years entertained. Please Note: Firearms, explosives, fireworks, other weapons and knives or sharp blades over two and half inches long and illegal drugs of any kind are prohibited without exception. For more detailed information, please see the PACKING ADVICE AND CLOTHING sections. (Remember that checked baggage might not be accessible at all times.) Payment of any fines levied is the responsibility of the individual guest. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. Please remember that important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video orelectronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. In order to Travel Well, international travelers should contact their physicians, local health departments, or a travel medicine clinic at least six to eight weeks before departure to receive current health information on the countries they plan to visit, to obtain vaccinations and preventative medications as indicated, and to address any other special needs. The Wireless Maritime Service system is available for use when the ship is in international waters. But, if you can, consider someone like me/us, who did not have the finances. When you buy cocktails, bottled water, sodas, anything from any bar, a 15% gratuity is automatically added on. For 10- to 20-day voyages, guests will receive two nights: one night at Pinnacle Grill and one night at Canaletto and/or Tamarind. A customary fee will be charged for services and medications dispensed. We are on the Rotterdam in July and want to make sure we don't leave money on the table. For special meal arrangements, please contact the Ship Services Department at1-800-541-1576 (or email: hal_ship_services@hollandamerica.com) at least 90 days prior to departure. With this in mind, the following emergency phone numbers are available for your use: 1-800-628-4771. Then we hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections of our operations. Whether you are interested in a cooking class with a local chef, a private car complete with driver and guide, or a chance to encounter wildlife up close, Holland America Line offers a shore excursion designed for you. Guests are urged to complete the Online Check-in process before leaving home. An Alaska cruisetour is our award-winning cruise through Alaska's Inside Passage paired with a scenic train ride into Interior Alaska, plus up to 3 nights at McKinley Chalet Resort, our immersive lodge at the gates of Denali National Park.

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