The lead-named traveller must provide written notification. On occasion, refunds of payments for these services are justified, pertaining to non-use, equipment failure, or related reason. Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. Sound good? The credit is a one-time use, not like a gift card where you can use it for several transactions or items. We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. StudentUniverse is not an insurance company. We cannot guarantee the accuracy of any ratings set by accommodation providers. The credit is a one-time use, not like a gift card where you can use it for multiple things. You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Your travel credit can be found in My Wallet. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. No compensation is payable in respect of minor changes. You will be asked to pay our administration charge of 50 per passenger per booking (or such other amount specified in your travel documents), plus any additional travel service provider change or cancellation fees. In the event that payment has been made to StudentUniverse by credit card, you agree that you will not seek to charge back your payment to StudentUniverse. Studentuniverse Refund Policy Promo Code You may check the link for Studentuniverse Refund Policy Promo Code. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator, except to the extent caused by fault on our part. If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen travel dates or accommodation, we will do our utmost to make these changes but it may not always be possible. Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. We know, its very confusing! I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. You can also update your email address to a more permanent one on your account any time. Please be respectful of our time and other people who need help too and just message us once. If your travel is further out, please wait and call us closer to your flight or message us via email or facebook messenger. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. Become a FREE member to access our exclusive student travel discounts. All airline tickets must be issued in the name of the passport/photo identity holder. You can also update your email address to a more permanent one on your account any time. We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. Please note that we can *NOT* reinstate your flights for you if you cancel them. Where the combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018 ("Package Travel Regulations") you will benefit from all EU rights applying to packages. All refunds will be delayed until the situation stabilizes. To confirm your travel arrangements you may be required to pay a deposit per person. Currently, there are no nationwide testing requirements for domestic travel, but each state may set their own requirements. Second, they do not specify the baggage allowance on their e-ticket. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. You are solely responsible for any such fees. studentuniverse.co.uk/students/package-travel-rights, studentuniverse.co.uk/students/privacy-notice, ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. On the ticket, they have a link to go to the website of the airline. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these travel service providers. Many travel arrangements (e.g. Please check your airline's policy. Sometimes airlines provide us with fares we cannot display online, even to our members. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. All orders are subject to acceptance by us acting on behalf of the provider. Bad. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were travelling and this may affect your rights. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. Such recipients may include the overseas travel service providers with whom you seek to make a booking. The airline will determine eligibility requirements for your companion prior to your purchase. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). Visit the Travel Clinic website or speak to your travel consultant to make an appointment. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. To use your promo code, enter it in the space provided on our checkout page. Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. You should be aware that costs could increase closer to the departure date. In addition, and without limitation, StudentUniverse is not responsible for, and need not make any reimbursement or refund for, any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services if resulting from acts of God, force majeure, illness, disease, pandemic, quarantine, acts of war or civil unrest, insurrection or revolt, embargoes, blockades, boycotts, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, weather conditions, sanitary conditions, lack of medical care, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other matter not within StudentUniverses direct control. We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. We accept most major debit and credit cards. We aim to provide you with an amazing travel experience. Please check your airline's policy. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. Amendment and cancellation policies differ per hotel. The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Student hotels & hostels Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Most Popular. No, all flights are non-transferable and cannot be used by anyone other than the ticket holder. You are solely responsible for any such fees as well. Most airlines have issued one free change and you may be eligible to cancel for future credit. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). combination of at least two of the following components selected before In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. However, some countries (Iceland, Greece, etc.) If the credit card information is passed through to the travel services provider and you seek to charge back your payment from the provider, you agree to indemnify StudentUniverse against this chargeback from the provider, including without limitation any air debit memos charged to StudentUniverse. https://travel.state.gov/content/travel.html, www.libertytravel.com/flights/baggage-fees.jsp, https://www.studentuniverse.com/about-us/privacy-notice. If this is not the case, you must let us know. It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. Do not book a roundtrip flight only to use the return portion. The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. Additionally, a small number of itineraries do need to be booked via an agent. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination. Please ensure you read the credit details and then give us a call when youre ready to book. StudentUniverse is not responsible for providing you with this information. Student bookings are for verified students and academic staff of accredited universities and colleges of further education, and youth 16-25 years old only. To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. You also can't split it between multiple flights. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. Minimum stay and maximum stay rules apply to return and multi-stop flights. No need to worry, your credit is associated with your original booking and not just your email address. Our agents will give you full details of the itineraries before you book. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. www.cdc.gov. The merchant should process the refund through the same technology used to make the original sale. Alternatively, you can contact ABTA Information Department on 0203 117 0599 (calls will be charged). These are intended to give a guide to the services and facilities you should expect from your accommodation. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. StudentUniverse is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. proof of yellow fever vaccination) may deny you entry into a country or invalidate your travel insurance cover. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. You must not make any booking unless you understand and agree with these Booking Conditions. This means different things depending on the airline, but for most major airlines at this point it means we can cancel your current flight and provide a future travel credit equal to the remaining value of your ticket. StudentUniverse enables instant accommodation reservation and payment (full or 10% deposit) through our website. You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. If you don't see a credit there, but think you have one, just give us a call. But ATOL protection does not apply to all travel and travel services. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Your order constitutes an offer to buy a product. Please ask us to confirm what protection may apply to your booking. All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. Any errors in names, dates, or timings on your documentation will be your responsibility if not reported at the time of booking. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). We strive to make sure your travel arrangements are satisfactory. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. The booking confirmation email or reference number must be given to the accommodation provider at check-in. Tuition. If you arrive late for a flight according to the airlines check-in requirements, or miss a flight, for ANY reason, you will lose the total value of your ticket. How do I book seat assignments and meal requests? You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at customer.relations@flightcentre.co.uk, or by post to Level 9, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE giving your booking reference and all other relevant information. ago Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. Vote. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. In addition to our administration charge, you will have to pay the travel service providers applicable cancellation charges. StudentUniverses obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. Maybe. Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. There are a few exceptions that must be booked on the phone with our agents. Travel credit is stored on your StudentUniverse account for future use. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. Make sure there are enough seats remaining for your party and let everyone go through the checkout process. Please confirm which airline your credit is with by visiting My Wallet. In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. By purchasing a ticket from us, you give StudentUniverse explicit consent to contact your school to verify your current enrollment status. It is strongly recommended that you communicate any complaint to the travel service provider in question as well as your travel consultant without delay. Yes! Many airlines are reducing their scheduled offerings and some are cancelling service altogether. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . Refund Policy. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Please know that we understand and empathize with your frustration over this situation. This is very common, just make sure you have the card holder's permission! If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Keep in mind that not all flights will be available to book with creditsthus why you'll need to give us a call to finalize your new booking. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). It is your responsibility to ensure you have the proper visas/documents. Well be with you within a few days. We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. There are also plenty of travel deals available to all young people (18-25 year-olds). The construction, validity, and performance of these Terms and any disputes between the parties shall be governed by and construed according to the laws of the Commonwealth of Massachusetts, without giving effect to its conflicts of law principles, and any federal laws applicable therein. If you are a British citizen we will provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. Are the prices I see on your site in U.S. For your protection, we recommend that you purchase trip cancellation and travel accident protection. If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). The cards that we accept may vary based on the supplier (some airlines don't accept certain cards as payment options). Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. You may check and correct any input errors in your booking up until the point at which you submit your order by clicking "Finalise Order". You should also confirm departure times for each onward flight.

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