I am traveling the country and have a New Zealand address but my billing address is overseas. You are responsible for knowing the contact details of all attendees in your group. What does General Admission (GA) mean? Held seats are sold on a first-in basis. How do I subscribe to receive My Ticketek emails and/or SMS? When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. What will happen if the barcode is sent to a non-smartphone? These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. What if I enter my Voucher ID incorrectly online? You can select a quantity of tickets in more than one price type e.g Adult, Child etc. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. Where can I get more information about privacy for Friend Spotter? There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. Some events have more than one price type. In most cases, a GA ticket is a standing floor ticket. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. Yes - there should be no issue using a phone that has a clear screen protector. endobj Accept the Ts&Cs and "Submit" 9. Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? What are the terms of General Admission (GA)? This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided . To purchase more than one set of tickets to multiple events, click on the. Ticketek Online Terms of Use and Privacy Policy. There are many ways you can redeem your Ticketek Gift Voucher. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. No, you can continue to use your mobile ticket. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. Can I use more than one Ticketek Gift Voucher in the same transaction? You will then be able to add more tickets to your shopping basket and pay for all tickets at once. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. Request details from Ticketek when booking your ticket. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. Is there anything special I need to do when I get to the venue to scan my mobile? Where can I find my AFL Membership number? What are the reasons I can request a refund if I have purchased Refundable tickets? If an event is cancelled or postponed you will need to contact Ticketek for a refund. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. There was a spelling mistake in the email address entered. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. This means that for each event, tickets become available in order of best seating according to the promoter. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. Your barcode to access tickets is generated upon your renewal. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. If you're not signed in already, you'll be asked to sign in (or register) now. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. You may be required to submit to a search of your person and/or possessions before entering the event. The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. I've been invited to purchase held seats by my friend, how many seats can I purchase? How do I redeem my Ticketek Gift Voucher? Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. Ticketek may charge a reasonable fee for the replacement of tickets. What happens if I purchase multiple tickets and haven't received them all? Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. Many businesses act as Ticketek Agencies throughout the country. Am I able to 'top up' my Ticketek Voucher with more credit? We recommend that you confirm with your venue whether they have an existing ticketing agreement. Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. Version 5.22 B82 R0 While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. All rights reserved. Invitee A changes their mind and does not proceed with their purchase. View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. When will I receive my club of support merchandise pack? We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. Ticketek Gift Vouchers look just like a regular Ticketek ticket. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. Children aged 0-6 do not require a ticket, however, they must not occupy a seat. How do I add my mobile tickets to my Ticket Wallet? Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. ) In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. Refer to specific details at each venue regarding accessing the stadium/park. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. They must present the relevant concession documentation at point of purchase and upon entry to the ground. Change of mind is not an approved reason. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Find out more about. Enter the required information in the fields provided. Note that Mobile Ticket delivery may not be available for every event. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. 3- 12 - Junior Ticket. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. No, refundable tickets can only be selected during the original purchase. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. Ticketek will only mail tickets to the residential address of the credit/debit card holder. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. What happens if I lose/change my phone or accidentally delete my Mobile Ticket? Can I forward my Mobile Ticket to a friend? General Terms and Conditions As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. Hello fresh has an offer on Ticketek, which is a scam don't click it . Why does the app ask to use your current location the first time it's opened? Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. You can find information on how to access your Mobile Membership through the AFL Live App here. Staff are amazing under the circumstances," a third said. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. The obstruction varies in different venues. How do I update my credit or debit card details once they have been saved? Concession and Children's ticket entitlements vary from event to event. Ticketek Terms and Conditions of Sale. All refunds for cancelled or rescheduled events are managed by Ticketek directly. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. 3 0 obj Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. Ticketek acts as agent for the Seller in the sale of all tickets. This allows the Friend Spotter feature to link your seat location with your Facebook friends. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. Can I change to Refundable tickets after I've bought my tickets? In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. If magnified, the display may be blurry. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! Replacement cards cost $10. Invitee B starts purchasing two seats from hold. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html Group Bookings are available for selected events and are subject to availability. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? What does Ticketek do to prevent scalping? Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. On arrival, simply present your mobile ticket for scanning to gain entry as usual. 2 0 obj Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. The original expiry date still applies to any balance remaining on your voucher. 4 0 obj Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. Can I use a device larger than a mobile phone (e.g. What happens if my phone is out of battery or my network coverage is low when I get to the venue? Proof of purchase may be required for any refund or exchange. If you would like your event to be one of these, we would love to hear from you. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. %PDF-1.5 You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. You now have the option to have your sign in details remembered for your next visit. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. We'll now show you the tickets which have been allocated to you based on your selections. Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. Change My Location In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. We liaise closely with event organisers on matters related to ticket scalping. Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. How long are Ticketek Gift Vouchers valid for? <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> How do I add my mobile tickets to the Ticket Wallet? Requesting a password reset during the on-sale will use your time limit. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. Are there any events I can't use my Ticketek Gift Voucher for? Please try again, or try reducing the number of tickets you have selected. Ticketek will use reasonable efforts to notify you of such action. Your barcode number can also be found via your online account here. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. Sell tickets directly from your Ticketek Account. Where do I select Mobile Ticket delivery? The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction.

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