If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. I didn't know if the transaction actually went through. Were sorry you had this experience and would love to help. I would love to help further but havent been able to identify your account. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. Absolutely unacceptable behavior. This company is completely disorganized, and crooked. We can assure you that our teams are always happy to help. Welcome. Sandra Melody Thank you, think about how low this company is. I have included section 2.4 here because what seems to me to be an absurd possibility for Hannah given the blow 3 described above. In fact, when I asked the receptionist in September or October, I was told that the lease term reverts to a month-to-month after the initial term (which by law, only requires a 1 month notice). please give me my refund. Thank you, Or you can upgrade at any time. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Ts and Cs apply. Hi Josh, Can I meet clients or bring a guest into a Regus business lounge? Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. hb```a`` They are scammers, and incredibly dishonest. Youll be billed each month. Man, that would be dirty. I couldnt see your email address or Regus account reference in your message. This is a very unprofessional way of handling the situation as this concerns health and safety. I have enclosed the cancellation fee with this letter.I wish you all the best for all your future endeavors. 2023 Trustpilot, Inc. All rights reserved. Date of experience: February 19, 2023. It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Turned up at 450 Bath Road, Heathrow. Assistant Global Customer Service at Regus. Thank you for your consideration. its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. She at least implied that Hannah`s use of the printer was a nuisance. Zero customer service, particularly regarding billing. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. They are thieves and scammers! The complaint has been investigated and resolved to the customers satisfaction. The company left an official comment to this complaint. Not most people, I bet. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. myRegus asks for Credit Card as well as DragonPass in Payment Details. Hi Cami, Im sorry that you feel this way. Be part of a vibrant coworking community with dedicated desk or hot desking options. Companies can ask for reviews via automatic invitations. I stayed with regus for a few years, everything is good despite the high price until I decided to cancel Office staff are always friendly. They got lots of 1) hidden fees and 2) extend the contract without your knowledge permission. Our dedicated teams work hard to help all customers but I can also help you have this resolved. Besides, the facilities provided by you are also impeccable. Today Sandra replied to my messages on both message boards and via email. What actually are you reasons? A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. + Free Sample of Insurance Cancellation letter Template. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. They charge an excessive retainer fee. The temperatures in our office are 31 degrees and up everyday for the last few months. Prior to any renewal, our customers receive courtesy email reminders. Service 110 Value 107 Shipping 48 Platinum membership includes access to an office. So, I would like to request you to cancel my membership with you kindly. And why wouldn't he, he is sub-contracted to sell office space. I paid for the service up until that point. My membership number is XXX-0000-11111-0000. 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. I entered card for both. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. This is absolutely the wrong advice, but I've done it in the past and gotten them to do what I want. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. * All prices shown are valid at the time of inquiry, based on 24-month contracts. they charged me twice and theyre being difficult.. please help. I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. They answered us and asked us to show them an email we had sent with the specifications of the machines. She said it reverts to a month-to-month, but to review the Membership Agreement. I have offered all kinds of mitigation but in all that time no one has come back with a firm proposal. They charge your card for amounts more than stipulated on invoices! Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. Dont know how many days youll need? *T&Cs apply. If you refuse to pay their bogus invoices they will send you to collections. Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Im sorry if you felt the need to escalate this. Hi Vladyslav, Regus membership gives you access to workspace in thousands of locations around the world. I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? Beautifully designed coworking spaces to help facilitate new connections. These emails were sent to the email address you registered with us on the same day you signed the agreement. After being in my new office they are increasing rent by 8.7%. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. Just happened to me when I signed up. Well be happy to accommodate. The process is anything but"efficient, ""simple, "or even clear. I have received a GBP14.75 charge after registration. If you are able to legally terminate your Regus contract which you do, for example, when you hire Veeto to handle your Regus case you only need to keep your Regus office that is useful to you. 11-20 people: Full refund in case of cancellation 10 days or more in advance. Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good). Restoration Fee - $290 ($3.50 per square foot) Termination or breach of the contract prior to the Well. We have checked and cannot find any payment details set up in your account. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. Yes. Once we established how the Regus billing system is probably supposed to work, we tackled the question about canceling the Regus contract immediately. I only need to book workspace occasionally - why should I register? Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team. Can I change my membership after Ive signed up? !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. This could be due to your account details needing to be updated. Pricing and eligibility depends on the lounge operator. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Scam company. If you don't reply to that email you get locked into a contract. Disgusting behaviour. We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. Event rooms, boardrooms, training rooms, and more. Hi Jody, Dont believe them they are massive frauds. Hi Hannah, Im sorry if you felt the need to escalate this. Orangetheory has a 30-day membership cancellation policy. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. All of our templates are completely free to use and are designed to save you time and hassle. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. They are trying to infer that we owe over 10,000 dollars although the account has been canceled for years. I had a membership for over a year. DO NOT TRUST THESE FRAUDSTERS This will take you to the "End Your Amazon Prime Membership" page. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Please email me at Lorraine.brule@regus.com with your company name and details. Thanks for your services, we will make sure we don't recommend you and take our business else where. I have now joined acquire and Regus. Can't believe these thieves are still in business/. After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount. No customer service, no support, hang up phonecalls,, no email reaction I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years!

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